Return and Refund Policy

 

Thank you for choosing Lensey for your shopping needs. Our aim is to ensure your complete satisfaction with your purchase and provide you with a rewarding experience while exploring, evaluating, and purchasing our products.

Like any shopping experience, there are terms and conditions that apply to transactions at Lensey. The key point to remember is that when you place an order or make a purchase at Lensey, you agree to the terms outlined below, in addition to Lensey’s Privacy Policy.

You have a seven-calendar-day window to return an item from the date of receipt. To qualify for a return, your item must remain unused and in the same condition in which you received it.

If you wish to initiate a product return, please adhere to the following guidelines:

REFUNDS

At Lensey, we are committed to delivering top-quality products to our customers. Each product you select undergoes thorough inspection, quality checks, and is packaged with the utmost care. This meticulous process is designed to ensure your love for our products.

However, there may be rare instances where we do not have the product(s) you’ve chosen in stock or encounter issues with our inventory and quality checks. In such cases, we may have to cancel your order. You will receive advance notification of this situation to prevent unnecessary concern. If you made your purchase through online payment (not Cash on Delivery), a refund will be processed once our team confirms your request.

We conduct rigorous quality checks before processing your ordered item and take great care in packing it securely to prevent damage during transit. Please note that Lensey is not responsible for any damage that may occur during shipping or transportation.

Once we receive your returned product and confirm that it meets the outlined criteria, we will proceed to issue a refund for your purchase. Please allow a few days for the refund process, and you will be notified once your refund is processed.

SHIPPING

Lensey does not cover return shipping costs. The customer is responsible for all shipping expenses, even if the item initially qualified for free shipping. Customers are responsible for return shipping fees.

YOUR CONSENT

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms. Should we make any updates, amendments, or changes to this document to accurately reflect our service and policies, these changes will be prominently posted here. If you continue to use the service after such updates, you will be bound by the revised Return & Refund Policy. If you do not agree with this policy or any updates to it, you have the option to delete your account.

CONTACT US

If, for any reason, you are not entirely satisfied with any product or service we provide, please do not hesitate to contact us. We are here to address any concerns you may have. You can reach us via email at info@lenseyph.com.